Domestica Replacement & Cancellation Policy

Domestica Replacement & Cancellation Policy

At Domestica, we value your trust and are committed to delivering high-quality home appliances with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.

1. General Guidelines

7-Day Replacement Policy

Eligible products may be replaced within 7 days from the date of delivery, subject to the eligibility criteria and conditions mentioned in this policy.

Cancellation Policy

  • Orders may be cancelled before shipment only. Contact us at care@domestica.com to request a cancellation.

  • Once an order has been dispatched, cancellations are not permitted.

  • If cancellation is requested while the product is in transit or at the time of delivery, courier and handling charges ranging from ₹1000 to ₹2000, depending on product weight and destination, will be borne by the customer.

2. Replacement Policy

Eligible products are covered for replacement in the following cases:

  • Manufacturing defects

  • Damage during transit

  • Wrong item delivered

  • Missing components or accessories

Replacement is the primary resolution for eligible issues. If a replacement unit is unavailable, Domestica may offer a refund or product value credit, subject to successful verification and approval.

3. Replacement Categories

The following product categories are eligible for a 7-Day Replacement from the date of delivery:

Category Policy
Fans 7 Days Replacement
Cleaning Essentials 7 Days Replacement
Vacuum 7 Days Replacement
Kitchen Essentials 7 Days Replacement
Coffee Maker 7 Days Replacement
Air & Wellness 7 Days Replacement
Garment Care 7 Days Replacement

4. Eligibility Criteria for Replacement

To be eligible for replacement:

  • Timeframe: Replacement requests must be reported within 7 days from the date of delivery. Requests submitted after 7 days will not be accepted.

  • Condition: Products should be unused and, where applicable, unassembled, with the original packaging, tags, manuals, accessories, and other included items intact.

  • Documentation: A valid purchase invoice along with clear photos and/or an unboxing video may be required to verify the defect, damage, wrong item, or missing components.

  • Usage: The product must not have been damaged due to misuse, mishandling, improper installation, or use contrary to the instructions provided.

5. Eligible Issues

Replacement requests may be accepted for the following issues:

  • Manufacturing Defects: Defects affecting the product's functionality, safety, or intended use.

  • Transit Damage: Damage caused during transportation or delivery, supported by appropriate photographs and/or an unboxing video.

  • Incorrect Product Delivered: A wrong colour, size, design, model, or product delivered compared with the customer's order.

  • Missing Parts or Accessories: Components or accessories listed as included with the product but missing from the delivered package.

6. Ineligible Issues

Replacement requests will not be accepted for:

  • Damage caused by customer mishandling, rough use, misuse, improper installation, or improper storage.

  • Unauthorised modifications, tampering, or repairs carried out by non-authorised persons.

  • Damage caused by using non-original or incompatible accessories or components.

  • Claims submitted after 7 days from the date of delivery.

  • Minor cosmetic variations such as colour tone, finish, texture, or other variations that do not affect product functionality.

  • Products that have been altered, damaged, or used contrary to the instructions provided.

  • Claims where required supporting information or documentation cannot be provided when requested.

7. Shipping Damage Claims

  • Customers are advised to inspect the package immediately upon delivery.

  • If visible damage is found:

    • The customer may refuse delivery, OR

    • Accept the package and note the damage on the delivery receipt, where possible.

  • Customers should contact Domestica Customer Care at care@domestica.com as soon as possible with clear photographs and an unboxing video.

  • Shipping damage claims must be reported within 7 days from the date of delivery.

8. Replacement Process

Step 1: Contact Domestica

Email care@domestica.com with:

  • Order Number

  • Registered Email ID

  • Registered Phone Number

  • Clear photographs showing the defect, damage, wrong product, or missing component

  • Unboxing video, where applicable

Step 2: Verification

Our Customer Support Team will acknowledge and review the request within 1 working day.

Working Hours: 10 AM – 6 PM, Monday to Friday.

Step 3: Approval

If the replacement request is approved:

  • Pickup will be arranged where available.

  • If pickup is unavailable, the customer may be required to courier the product to Domestica.

  • Courier charges up to ₹1000 may be reimbursed for an approved replacement claim upon submission of a valid courier receipt.

Step 4: Inspection

Returned products may undergo a quality inspection to verify the reported issue and ensure that the product meets the replacement eligibility requirements.

Step 5: Resolution

Once the claim has been successfully verified and approved, the replacement product will be dispatched subject to availability.

9. Refunds Where Replacement Is Unavailable

Domestica follows a replacement-first approach for eligible claims.

If an approved replacement product is unavailable, Domestica may provide:

  • A refund, or

  • Product value credit

Any refund will be processed only after successful verification and approval of the eligible claim and returned product, where applicable.

Refunds will generally be processed to the original payment method. The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.

10. Cash on Delivery (COD)

  • COD handling fees and shipping charges are non-refundable, except where otherwise required by applicable law or specifically approved by Domestica.

  • If cancellation is requested while the product is in transit or at the time of delivery, courier and handling charges ranging from ₹1000 to ₹2000, depending on product weight and destination, will be borne by the customer.

11. Customer Support

For replacement, cancellation, or other assistance, please contact:

📧 care@domestica.com
📞 +91 73581 10274

Customer Support Hours: 10 AM – 6 PM, Monday to Friday.

Domestica reserves the right to verify all replacement requests and determine eligibility based on the conditions outlined in this policy.