Domestica Return, Replacement & Cancellation Policy

At Domestica, we value your trust and are committed to delivering high-quality home appliances with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.

1. General Guidelines

No Returns or Cancellations After Delivery
Once a product is delivered and accepted, we do not accept returns or cancellations, except as specified under this policy.

Cancellation Policy

• Orders may be cancelled before shipment only. | Contact us for Cancellation care@domestica.com
• Once dispatched, cancellations are not permitted.
• If cancellation is requested while the product is in transit or at delivery, courier & handling charges (₹1000 – ₹2000 depending on product weight & destination) will be borne by the customer.

 

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2. Replacement Only Policy

Products are eligible for replacement only in cases of:

• Manufacturing Defects
• Damage During Transit
• Wrong Item Delivery
• Missing Components/Accessories

 

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3. Replacement Categories

The following categories are eligible for 7 Days Replacement (from delivery date):

 

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4. Eligibility Criteria for Replacement

• Timeframe: Issues must be reported within 24 hours of delivery. Delayed claims cannot be accepted.
• Condition: Products must be unused, unassembled, and in original packaging (with tags, manuals, and accessories intact).
• Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly video, is mandatory. Claims without documentation will not be processed.

 

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5. Eligible Issues

Replacement requests will only be accepted under the following circumstances:

• Manufacturing Defects – Impacting functionality, safety, or usability.
• Transit Damage – Reported immediately with photographic/unboxing proof.
• Incorrect Product Delivered – Wrong colour, size, design, or model.
• Missing Parts/Accessories – Verified and shipped free of cost.

 

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6. Ineligible Issues

Claims will not be accepted for:

• Damage due to customer mishandling, rough use, improper installation/storage.
• Unauthorised modifications, tampering, or non-standard repairs.
• Claims without invoice, photos, or a mandatory unboxing video.
• Issues reported after 24 hours of delivery.
• Minor cosmetic variations (colour tone, finish, texture).

 

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7. Shipping Damage Claims

• Inspect the packaging immediately upon receiving your order.
• If visible damage is found:
  • You may refuse delivery, OR
  • Accept the package, but note the damage on the delivery receipt.
• Then, contact Domestica Customer Care care@domestica.com  immediately with photos and an unboxing video.
• Note: Claims for shipping damage will not be accepted later than 24 hours from delivery.

 

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8. Replacement Process

1. Email us at care@domestica.com  with:

• Order Number
• Registered Email ID & Phone Number
• Clear photos and an unboxing video showing the defect/damage/wrong item

2. Our team will acknowledge and verify your request within 1 working day.

• Working Hours: 10 AM – 6 PM (Mon–Fri)

3. If approved:

• Pickup will be arranged (if available)
• If pickup is unavailable, you may courier the product to us. Courier charges up to ₹1000 will be reimbursed upon valid receipt submission.

4. Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.

5. Resolution:

• Replacement will be dispatched after verification.

 

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9. Refund clarity

If a replacement unit is unavailable, Domestica may offer a refund or product value credit. Refunds, if issued, will be processed only after successful inspection and approval of returned goods.

 

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10. COD

Cash on Delivery (COD) handling fees and shipping charges are non-refundable under any circumstances.

• If cancellation is requested while the product is in transit or at delivery, courier & handling charges (₹1000 – ₹2000 depending on product weight & destination) will be borne by the customer.