Privacy Policy

Last Updated: [December, 2025]

Thank you for visiting Domestica, a brand owned and operated by Galaxy Incorporation (“Domestica”, “we”, “our”, or “us”). We value your trust and are committed to protecting your privacy and safeguarding your personal information.

By using our website, mobile application, or any digital service platform provided by Domestica (collectively referred to as the “Platform”), you acknowledge that you have read, understood, and agreed to this Privacy Policy along with our Terms & Conditions.

If you do not agree with any section of this Privacy Policy, please discontinue the use of our Platform.

 


1. Applicability

This Privacy Policy applies to users, customers, visitors, vendors, service partners, and any person who interacts with our Platform (“you”, “your”).

This policy complies with applicable Indian laws including the Information Technology Act, 2000, and related rules on electronic records. This document is electronically generated and does not require a physical signature.

 


2. Information We Collect

We may collect the following categories of information:

a. Personal Information

Information voluntarily provided by you, including but not limited to:

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Account login details

This information is collected during registration, purchases, customer support interactions, or newsletter sign-ups.

b. Financial Information

When making payments, you may provide sensitive data such as:

  • UPI details
  • Debit/credit card information
  • Banking details

Payments may be processed securely through trusted third-party gateways. Domestica does not store full financial information unless required by law.

c. Non-Personal & Technical Information

Such as:

  • IP address
  • Device type
  • Browser data
  • Cookies and tracking data
  • App usage analytics

This helps us improve functionality and user experience.

 


3. How We Use Your Information

Domestica processes your data only for legitimate business purposes, including but not limited to:

  • Processing and delivering orders
  • Customer service and support
  • Sending service updates, invoices, and confirmations
  • Personalizing the Platform experience
  • Improving product performance and website usability
  • Marketing communication (only if opted-in)
  • Detecting fraud, abuse, or violations
  • Legal or regulatory compliance

You may opt-out of marketing emails at any time.

 


4. Sharing of Information

Your information may be shared only under the following circumstances:

  • Service Providers & Logistics Partners: to fulfill orders, enable delivery, maintain systems, or provide support
  • Payment Gateways & Banks: to complete financial transactions
  • Business Transfers: in case of merger, acquisition, restructuring, or asset transfer
  • Legal Compliance: when required by law, regulation, or government authority

We do not sell or rent your personal data to third parties.

 


5. Storage, Protection & Security

We use secure servers, encryption, and industry-standard protective measures to safeguard your data. While we strive for complete security, no electronic transmission is entirely risk-free. By using our Platform, you acknowledge this inherent risk.

 


6. Cookies & Tracking Technologies

We use cookies and similar tools for:

  • Remembering user preferences
  • Improving navigation
  • Measuring analytics and performance
  • Enhancing shopping experience

You may disable cookies from your browser settings; however, some features may not work as intended.

 


7. Data Retention

We retain user information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Thereafter, data may be securely deleted or anonymized.

 


8. User Rights

Subject to applicable law, you may request:

  • Access to your stored data
  • Correction or update of inaccurate information
  • Deletion of your account or stored information (subject to legal compliance)
  • Withdrawal of consent for marketing communication

Requests may be made to the contact listed below.

 


9. Links to Third-Party Websites

Our Platform may include external links. Data shared on such platforms is governed by their own privacy policies. Domestica holds no liability for such third-party practices.

 


10. Updates to Privacy Policy

Domestica may update or modify this Privacy Policy at any time. Continued usage of the Platform after updates constitutes acceptance of the revised policy.

 


11. Grievance / Data Protection Officer

For any privacy concerns, corrections, or legal requests, you may contact:

Name: Data Protection & Compliance Officer – Domestica
 Email: care@domestica.com
 Phone: +91 80155 27083
 Office Hours: Monday – Friday | 9:30 AM – 6:00 PM

 


12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.