Warranty Policy

At Drogo, we are committed to providing durable, ergonomic, and high-quality products designed to enhance your comfort and productivity. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty:

  • Fan – 1 Year
  • Kitchen Essential – 1 Year
  • Vacuum Care – 1 Year
2. Warranty Eligibility

To be eligible for warranty coverage, the customer must:

  1. Register the product within 7 days of purchase at www.domestica/warranty  (or via QR code inside packaging).
  2. Provide proof of purchase (invoice) and product details at the time of claim.
  3. Share clear photos and/or videos of the defect.
  4. Ensure the product has been used strictly according to the user manual.
3. Warranty Claim Process
  1. Contact Drogo Customer Care via 📧 care@domestica.com or ☎️ +91 752044400 / +91 8931028239.
  2. Submit order number, registered warranty ID, and evidence (photos/videos).
  3. Our team will verify the claim within 2–3 working days.
  4. If approved:
  • Defective parts will be repaired or replaced free of cost.
  • For large products, replacement parts may be shipped instead of replacing the entire product.
  • All defective parts replaced under warranty must be returned to Domestica.
4. What is Not Covered
  • Damage due to misuse, mishandling, rough usage, or neglect.
  • Damage caused by not following the user manual.
  • Unauthorized repairs or modifications.
  • Use of non-original accessories/parts.
  • Cosmetic changes (fading, discoloration, scratches, wrinkles).
  • Damage caused by improper installation or electrical fluctuations.
  • Accidental or consequential damages caused by external factors.

 

5. Important Terms
  • Warranty is valid only for the original purchaser and is non-transferable.
  • Warranty period begins from the date of purchase.
  • Repairs or servicing under warranty can be done only by Domestica or authorized service centres.
  • Domestica reserves the right to repair, replace, or provide an equivalent part at its discretion.
  • Policy terms may change without prior notice, but existing claims will be honored under the policy active at the time of registration.
6. Customer Support

📞 +91 75204 44000
📧 care@domestica.com
🌐 www.domestica.com